PHM 112 Customer Service & Job Success For Pharmacy Technicians
Students acquire skills in the basic concepts of communication, personal and patient interaction, and professional behavior. The course is designed to teach employability skills such as job search techniques, resume writing, job applications, employment tests, cover letters, mock interviews, and professional dress and grooming. One focus of this course is the communication techniques associated with prescriptions. Required: Admission to the Pharmacy Technician program.
Notes
Career Technical Education (CTE) Course
Outcomes
Upon successful completion of this course, students will be able to:
Write an effective resume and cover letter. Research and locate job opportunities. Demonstrate effective communication techniques for patients, family members, and health care personnel using verbal, written, and information technology tools/devices. List employer desired soft skills.