OA 116 Administrative Procedures
Students explore learning and communication styles and develop skills for effective professional communication, leadership, team building, problem solving, and conflict resolution in a diverse, modern office environment. General office procedures are incorporated along with multi-cultural concerns, safety and environmental considerations, and ethical decision-making processes as students work independently and in teams.
Prerequisite
Recommended:
OA 110 Editing Skills for Information Processing,
CIS 125 Introduction to Software Applications or
OA 202 Word Processing for Business - MS Word
Offered
Offered Spring only
Notes
Career Technical Education (CTE) Course
General Education Requirements
AAS Human Relations,
Outcomes
Upon successful completion of this course, students will be able to:
Function as a team member in a variety of situations, as well as work independently on projects. Communicate professionally in oral and written format in a diverse office environment. Apply problem solving and leadership skills and negotiate solutions in conflict situations. Perform a range of office procedures using computer software as a tool. Use reference manuals and online sources to research topics. Relate to others appropriate in a culturally diverse society. Use ethical decision making processes that include safety and environmental considerations for office scenarios.