MT3. 802 Customer Svc for Technicians
Effective troubleshooting and fabrication project design requires communicating with internal and external customers. This course helps mechatronics technicians create effective troubleshooting and project management methods that incorporate customer service skills coupled to communicating effectively with people from different social and cultural backgrounds. Included are job search skills for obtaining employment in the industry, as well as repair and design options that promote energy efficiency.
Notes
Career Technical Education (CTE) Course
General Education Requirements
Cultural Literacy AAOT/AAS, AAS Human Relations,
Outcomes
Upon successful completion of this course, students will be able to:
Utilize troubleshooting methods appropriate to the trade. Incorporate customer service and intercultural communications into troubleshooting and other technical duties. Create a resume, work history, job search plan, and cover letter.