HVE 226 Customer Service for Heavy Equipment Technicians
Focuses on effective communication with internal and external customers. Emphasizes troubleshooting and project management methods that incorporate customer service skills coupled with communicating effectively with people from different social and cultural backgrounds. Includes job search skills for obtaining employment in the industry, as well as repair and design options that promote energy efficiency.
Notes
Career Technical Education (CTE) Course
Outcomes
Upon successful completion of this course, students will be able to:
Incorporate customer service and intercultural communications into maintenance and fabrication duties. Create a resume, work history, job search plan, and cover letter. Complete a customer service workbook. Create a resume, work history, job search plan, and cover letter.